This skill requires the listener to use their eyes, ears, and heart to listen. The same concept in restorative justice is known as social capital.Ĭovey believes we typically listen at one of four levels:Ĭovey states there’s a fifth level of listening:Įmpathic listening seeks to get inside the other person’s perspective and see the world the way they do. Covey talks about building an emotional bank account with the person before they’re willing to trust. ![]() Humility, for instance, is a character trait that instills trust. 277), author of The 7 Habits of Highly Effective People, summarizes the heart of empathic listening: “Seek first to understand.” Covey calls this a deep paradigm shift, as most people force their own perspective before attempting to listen.Ĭovey believes empathic listening begins with the type of character trait that inspires the speaker to open up and trust the listener.
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